TABLE OF CONTENTS

• Calibration
  • The virtual floor is not where it should be
  • You can't create a proper boundary
• Contoller
  • Your controllers aren't showing up in Mixed Reality
  • Your controllers are stuck in a reboot cycle
• Tracking
  • The headset is having problems with tracking
  • The headset's image is stuttering
  • The headset's display shows a black border
  • This display in your headset is blurry
  • Your headset's view is tilted
  • You can't click anything in Mixed Reality

Calibration

The virtual floor is not where it should be

Inside WMR, you might notice that the floor isn't where it should be, like closer to your knees than your feet. If this is the case, a Room Adjustment app is available within.

Just bring up the Start menu within WMR, choose Room Adjustment, place the app somewhere in WMR Home, and follow the on-screen steps to adjust the floor.

You can't create a proper boundary

Creating a boundary in your VR space doesn't need to be difficult; here are some tips if you're having issues getting it right.

• Make sure your space is at least three meters by three meters.
• Don't trace too closely around furniture or other objects. Try to create a simple box.
• Keep the headset in front of you, facing your PC.
• Only ever trace over the same spot once.

When tracing your boundary, always try to leave a bit of space between the real and virtual borders of your VR area. This ensures that in the heat of the moment you will have a bit of a buffer zone if you dive out of the way and can't react in time to keep from hitting a virtual boundary.

Contoller

Your controllers aren't showing up in Mixed Reality

This is mostly likely to do with proper pairing of the controllers.

1. Open the Mixed Reality Portal app on your PC.
2. In the side menu click on see more.
3. Select set up controllers.
4. In the settings screen you now see, click add Bluetooth or other device.
5. Open the battery door on your controllers.
6. Press the small button below the batteries for 2 seconds until the lights flash.
7. When the controllers appear in the list, click connect.

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady.

Your controllers are stuck in a reboot cycle

Some users have experienced an issue where their motion controllers were stuck in a cycle of turning on, vibrating, then shutting off. This issue likely has to do with the batteries being (nearly) dead. If you try new batteries and the problem persists, follow these steps to reset the controllers to their factory state. Before beginning, ensure the controllers have fresh batteries but are powered off.

1. Open the controller's battery cover.
2. Press and hold the pairing button. It is located below the batteries.
3. Press and hold the Windows button for five seconds.
4. Release both buttons simultaneously. The process of resetting should take about 15 seconds.
5. Pair your motion controllers with your PC.

Tracking

The headset is having problems with tracking

When using WMR in a room-scale situation, this problem is especially frustrating, as it can lead you to bash your head into something your headset doesn't pick up because it's so far behind in tracking.

To ensure your headset doesn't lose tracking, keep the lights on in your VR room. The cameras need to be able to see what's around you, so you won't be able to play in the dark.

If you see an error message pop up saying "I've lost my bounds," you'll no doubt want to re-run the boundary setup. It's possible that some furniture or object were moved, and the headset is having a hard time adjusting. Here's how to run the setup.

1. Launch the Mixed Reality Portal from the Start menu, desktop, or taskbar.
2. Click the Boundary button.
3. Click Run setup.
4. Click Set me up for all experiences and follow the on-screen steps.

In the event of the HMD's display completely freezing in place, restart the Mixed Reality Portal and try again. If the problem persists, restart your PC.

The headset's image is stuttering

A stuttering image inside the HMD usually means a GPU problem. It's possible that your GPU doesn't quite have enough power to properly run the app (especially common during games), or your GPU drivers might be out of date.

• Download the latest NVIDIA drivers (opens in new tab)
• Download the latest AMD drivers

This could also be a tracking problem, so ensure there is plenty of light in the room. If you keep seeing stuttering, unplug the headset, restart your PC, and try everything again.

The headset's display shows a black border

When attempting to enjoy a game or other intensive app, you might see black borders appear around the headset's display. This is a sign that your PC isn't quite powerful enough to run the app properly.

To get rid of the border, you can reduce detail settings within the particular app or within the WMR settings. Here's how to do the latter.

1. Right-click the Start button.
2. Click Settings.
3. Click Mixed reality.
4. Click Headset display.
5. Click the dropdown menu below Visual quality.
6. Click a quality option.

This display in your headset is blurry

The problem of a blurry image is quite common in VR, and it usually has something to do with interpupillary distance (IPD). IPD measures the distance between your eyes; if this number isn't correctly calibrated, you'll likely see a distorted image and will eventually suffer eye strain. To determine your IPD, measure the distance between your left and right pupils using a ruler and mirror.

1. Hold the ruler over your nose so that it's just below your eyes.
2. Close your left eye.
3. Look directly into your right pupil and line the end of the ruler up to the center of your pupil. From this point on, don't move the ruler.
4. Open your left eye and close your right eye.
5. Look directly into your left pupil and note the number in millimeters.

Now that you have an IPD measurement, you can change it manually within the WMR settings.

1. Right-click the Start button.
2. Click Settings.
3. Click Mixed reality.
4. Click Headset display.
5. Click the measurement field in the Calibration section.
6. Type an IPD value.

Your headset's view is tilted

You're able to operate inside WMR just fine, except the entire environment is tilted one way or the other. While you could just tilt your head the entire time, there is a fix to get everything level again.

1. Right-click the Start button.
2. Click Settings.
3. Click Mixed reality.
4. Click Environment.
5. Click Clear environment data.

You can't click anything in Mixed Reality

To quickly switch input between your physical desktop and the view inside WMR, you can use the Windows Key + Y shortcut on your keyboard. If input is set to WMR, you'll see a blue bar at the top of your physical desktop. If input is set to the desktop, the blue bar disappears.

When you can't click anything inside WMR, try toggling the input with the Windows Key + Y shortcut.